Frequently Asked Questions
What sizes do your dresses come in?
We offer a wide range of sizes to ensure a perfect fit for every body type. Our size chart is available on each product page to guide you in selecting the right size. If you're unsure, our customer service team is happy to assist with sizing advice.
How do I care for my luxury dress?
To maintain the beauty and longevity of your luxury dress, we recommend following the care instructions on the label. In general, most of our dresses require dry cleaning only. For delicate fabrics, avoid direct contact with rough surfaces to prevent damage.
Can I return or exchange a dress?
We want you to love your purchase. If you're not completely satisfied, we offer a return or exchange within 14 days of receiving your order. Please ensure the dress is unworn, undamaged, and in its original packaging. For more details, visit our Returns & Exchanges page.
How long will it take to receive my order?
Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping typically takes 5–7 business days, while expedited options are available for quicker delivery. You will receive a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we do offer international shipping. Delivery times and costs depend on the destination. You can view the available shipping options and associated costs at checkout.
Can I customize or alter a dress?
While we do not offer custom designs at this time, many of our dresses can be altered to fit your preferences. We recommend consulting a professional tailor for any alterations to ensure the best fit.
Is it safe to shop on your website?
Absolutely! Our website uses the latest security measures to ensure your personal and payment information is always protected. We accept all major credit cards and secure payment methods.
Do you offer gift cards?
Yes, we offer digital gift cards that can be used on any items in our store. Gift cards are available in various denominations and are the perfect gift for those who appreciate luxury and elegance.
What is the best way to select the perfect dress for a special occasion?
Choosing the right dress depends on the occasion, your personal style, and comfort. Our expert team is happy to assist you in selecting the perfect piece. Simply reach out via email or chat, and we’ll guide you through your options based on your event and preferences.
What should I do if my dress is out of stock?
If an item you love is out of stock, feel free to sign up for a back-in-stock notification on the product page. We will let you know as soon as it becomes available again. You can also contact our customer service team for updates on restocks.
Do you offer free shipping?
We offer free complimentary standard shipping on all orders. Please refer to our Shipping Information page for the specific details regarding free shipping and available promotions.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this to track your package through the courier’s website or by checking your order status in your account.
What if my dress doesn’t fit?
If your dress doesn’t fit as expected, you can exchange it for a different size or return it for store credit (provided it meets our return conditions). Please contact customer service within 14 days of receiving your order for further instructions.
Do you offer styling advice?
Yes! If you need help styling your dress for a particular event, our team is happy to provide personalized styling tips and recommendations. Just reach out to us, and we’ll help you create the perfect look.
